In 2022, as e-commerce continues to accelerate, consumer expectations will force the sector to address its impact along the value chain. This will drive the emergence of Eco-venience Retail services that help consumers and retailers to make carbon offsetting a one-click, seamless part of the buying process.

Inter-Covid, immersive play-tail spaces are encouraging people back into stores with an emphasis on fun and learning. But phygital retail remains a potent trend as virtual fashion spaces abound, and the metaverse, once a marginal pursuit, becomes a multi-billion-dollar reality.

1. Offset Sellers

2. Play-tail