And finally, crucially, the removal of metaphorical walls, or hierarchies, that inhibit conversation and facilitate siloed thinking. The latter, as Nicklin reminds us, ‘as always, leads back to a place of isolation, and self-serving decision-making – a trait that becomes more apparent as leaders think about themselves and how to serve their positioning, rather than serving or listening to others’. And listening is the key, the cornerstone to becoming that brave, new empathetic CEO – as in chief empathy officer.
Softening the Edge is published by The Dreamwork Collective and available from its online bookshop, or as a paperback, audiobook or downloadable from Amazon.
You can listen to Mimi Nicklin in conversation with The Future Laboratory co-founder and LS:N Global editor-in-chief Martin Raymond by clicking here, sitting back and listening to how to become a better leader.