Luxury & Hospitality Futures 2020

Online Event - 25 September



Our Luxury & Hospitality Futures online event takes an in-depth look at industry-specific trends, exploring everything new and next in the sector that is set to affect the future consumer in the next 3–5 years.

As we enter the inter-pandemic period and green shoots of recovery emerge in some global markets, luxury brands face a choice: digitise and democratise or remain bound to the way things were.

This online event will reveal how both sectors are moving beyond physical moments towards any-time attainment, anywhere in the world – and for everybody. You will discover new approaches to marketing, customer journeys and acquisition, as brands and businesses put creativity, collaboration and curiosity at the centre of their operations.

Top: Future of Luxury by Victoria Ling for The Future Laboratory
: Digital Showroom by Industrie Africa

Digital Showroom by Industrie Africa, Africa1

Why Join?

‘Demanding yet prudent luxury consumers are navigating the new normal, seeking brands that balance anytime access with intimate, memorable moments. Learn how to meet their expectations at our online event, where we’ll reveal the trends and transformations that lie ahead.’

Kathryn Bishop, Foresight Editor LS:N Global

The online event will take place from 3:00pm to 5:15pm BST. Our guest speakers will include global industry leaders specialising in luxury and hospitality who will share unmissable insights and forecasts in live Q&A sessions. We will also host a live session with our strategists who will aim to address your current consumer concerns.

The video presentations and live Q&A sessions will be available for all attendees to watch on-demand following the live event.

: Mas Creations by Masquespacio, Spain


Mas Creations by Masquespacio, Spain 2


A detailed global market overview highlights the key obstacles and opportunities in the sector.

We take an in-depth look at the biggest shifts in the luxury and hospitality sectors, and present the key rising trends to help you navigate this changing landscape. We hear from leading industry innovators, present inspiring best-in-class case studies, and examine the attitudes and motivations of the latest luxury & hospitality consumer tribes.

Please complete your details on the following form to download the full agenda.

Book your tickets now

You can now book tickets to our online event.

Purchase a ticket to the event separately, or as part of our new Luxury & Hospitality Futures collection which also includes our Luxury & Hospitality Futures 2020 PDF report, launching one day after the event.

Members of LS:N Global get discounted access to this event. Please contact your account manager at to receive your discount code. Members can also access the new report when it launches on LS:N Global.

If you are based in the Australia or Asia-Pacific, you can book tickets to our Luxury & Hospitality Futures online event taking place on 1 October at 3:30pm AEST here.

Luxury & Hospitality Futures Collection (£350):

Includes Online Event ticket + Report

Sold separately:

Online Event Only (£150)


Deepali Nandwani
Luxury expert and business writer

Deepali Nandwani has been associated with the Indian media industry for the last 28 years, having worked across a range of print and online platforms. She has been tracking the luxury industry, first as group editor, Mediascope, as Editor, Better Life, and then as a luxury columnist with CNBCTV18 online and now, She also edits Travelgram, a blog and newsletter-based editorial project on the revival of travel and hospitality industries.

Ben Pundole
Entrepreneur and founder,

Ben Pundole is an award winning hospitality entrepreneur best known for developing Ian Schrager’s global luxury lifestyle brand, EDITION hotels in partnership with Marriott International. Ben was integral in the development of the brand's identity through world class cultural programming and brand marketing. Ben is the founder of A Hotel Life, a travel platform with over 200,000 subscribers that reviews the world’s most exciting hotels and global travel and lifestyle culture.

Vanessa Wu
European director, Gusto Luxe

Relocated from Shanghai, Vanessa heads up the London presence of Gusto Luxe to support UK and European clients with strategic counsel. Vanessa has over a decade of PR and digital communications experiences and has formed a comprehensive understanding of the hospitality, luxury fashion and e-commerce industry. Her insights and knowledge enable her to handle research and intelligence, strategy development, digital, e- commerce and social campaigns across China and Asia.

Chris Sanderson
co-founder, The Future Laboratory

Christopher Sanderson is co-founder of The Future Laboratory, where he is responsible for delivering the company’s extensive global roster of conferences, media events and LS:N Global Trend Briefings, which he co-presents with the team in London, New York, Sydney, Melbourne, Stockholm and Helsinki. Clients who have booked one of his inspirational keynotes include Gucci Group, the European Travel Commission, Retail Week, Selfridges, M&S, Chanel, Harrods, Aldo and H&M.

Kathryn Bishop
foresight editor, The Future Laboratory

Kathryn joined LS:N Global in the spring of 2018 as its deputy editor of content, having originally worked as a senior writer within The Future Laboratory’s strategy team. With a background as a writer, editor and consultant in the luxury sector – specifically fine jewellery and watches – Kathryn is our resident luxury specialist. She also works on LS:N’s fashion content and leads its Opinion section, commissioning both internal and external viewpoints.

Martin Raymond
co-founder, The Future Laboratory

Martin is editor-in-chief of LS:N Global, the online lifestyle news and consumer insight portal. Having written several books on trend forecasting, including The Trend Forecaster’s Handbook and The Tomorrow People, Martin contributes regularly as an expert on trends and business for the BBC, Channel 4 and ITV.

Rachael Stott
future analyst, The Future Laboratory

Rachael joined The Future Laboratory in 2014, and is responsible for leading research to identify and visually communicate global cultural trends across the lifestyle sectors. With a personal interest in conscious business, Rachael’s strength lies in translating our strategic foresight into creative visual outputs to help inspire clients to apply this thinking. As our fashion and retail expert, she has worked on projects for clients such as adidas and the British Fashion Council, and is regularly quoted as an expert in publications such as The Guardian, Retail Week and The Business of Fashion.