As Covid-19 forces the world to collectively recalibrate, the retail sector must use this moment of crisis as an opportunity to create more resilient and agile systems.
Our retail research explores how brands are rethinking the customer experience to fit new online formats, recognising the long-term value of connecting with their customers by putting service before sales. Discover the key trends that are transforming digital touchpoints.
Image credits: Carolina Carballo for The Future Laboratory
Video credit: Newgold for The Future Laboratory, voice-over by Sophie Sanderson & sound by BCN Sound
More than 6,000 members use our trends intelligence platform LS:N Global to stay ahead of the curve and keep up with tomorrow’s big changes affecting the retail industry. Our retail sector is one of our most popular, with new research published weekly.
Become a member of LS:N Global to read the full trends below.
2020 prompted retail Darwinism at its most impactful, yet brands have evolved at speed, adjusting to changing expectations of access and more conscious mindsets.
Now, retailers must respond with Eco-venience Retail, a fresh framework for supply chains, logistics and consumer reach, as convenience and care for the environment become ever-more intertwined.
Our new Retail Futures report is packed with practical insights and inspiring case studies for your brand to harness these shifts. This report is your guide to the trends defining the retail sector, from best-in-class campaigns to emerging innovations.
You can also access this research via our on-demand video presentations, designed for you and your team to engage with both the macrotrend and trends rising set to radicalise the retail landscape. Access these today and receive our Retail Futures PDF report for free.
Image credit: Rainstore by Only Only Studio
Our trend reports include market analysis, trends rising, case studies and consumer insights to help you mitigate risks and seize opportunities for retail success in the years ahead. Become a member of LS:N Global to access all reports.
For those of you wondering what retail trends are going to have the biggest impact on your business over the coming years, our Strategy team are here to help.
At The Future Laboratory, our strategic solution is a simple one: to equip you with the tools, techniques and cultural insights that allow you to navigate change, unlock opportunity and thrive in a world of continuous uncertainty.
Our strategists do this by harnessing the combined power of LS:N Global and our Foresight Research System to better understand future consumer behaviour and how you can implement these insights in ways that drive short-, medium- and long-term growth.
Find out how you can use our Strategic Services to future-proof your retail strategy.
Looking for ways to engage and motivate your team from the comfort of your own home? Book one of our world-class speakers to deliver a virtual presentation or workshop for your business. Discover our retail presentations below or get in touch to book something bespoke.
Accelerating e-commerce and demands for expedited delivery are forcing a new retail framework that puts eco-conscious practices central to brands’ operations.
This comes amid global online growth for retail over the last 12 months. Yet, as shoppers shift their spending online, strain on supply chains and the effect of expedited shipping and returns are exacerbating retail’s environmental impact.
From global supply chains to augmented brands, find out how convenience and care for the environment are becoming ever-more intertwined.
As communications with consumers become more circular and conversational, brands are treating every micro-interaction as a valuable opportunity to lean in, learn and improve their model. Brands are realising that they must reconsider how they connect with their customers and fundamentally alter their perception of them.
Understanding that every piece of information can provide insights to improve business, this presentation will help your brand to create conversations with future consumers, forging ahead across the multiple interactions and touchpoints that are emerging as the next frontiers of retail.
Retail is undergoing a paradigm shift as consumers look for more meaningful interactions with companies. Meanwhile, new models of engagement continue to transform access to goods and services, radically altering brand-consumer dynamics. Many retailers have been slow to respond to these changes, missing valuable opportunities to thrive in this fast-changing landscape.
From the latest developments in consumer data profiles to new sustainability initiatives, we explore how retailers are adding value to their offerings. By reconsidering all aspects of the customer journey, this presentation will inspire your team to establish impactful new retail strategies.
The writers, researchers, analysts – and brains behind our research. Get in touch with our retail specialists if you are interested in discussing the research in more detail.
Chris is co-founder of The Future Laboratory where he is responsible for delivering the company’s extensive global roster of conferences, media events and LS:N Global Trend Briefings, which he co-presents with the team globally. Chris presented Channel 4 TV’s five-part series Home of the Future and is a SuperBoard member of The British Fashion Council’s Fashion Trust.
Martin is co-founder of The Future Laboratory and editor-in-chief of LS:N Global. Martin is a well-known trend guru, having written several best-selling books on trend forecasting, including The Trend Forecaster’s Handbook and The Tomorrow People. Martin contributes regularly as an expert on trends and business for the BBC, Channel 4 and ITV.
Tim leads our Foresight strategy, encompassing LS:N Global, branded content solutions, bespoke presentations, events, and reports. Overseeing all of our Trends Intelligence services, Tim and his team create vital research to ensure our clients achieve long-term business success. Prior to joining us he was the Editor-in-Chief of Dazed Media and Editorial Director of Boiler Room.
Kathryn joined The Future Laboratory in 2016, and is foresight editor of LS:N Global. Specialising in luxury, she also works on its fashion content and leads commissioning internal and external articles. She has previously written for publications including Adorn Insight, VO+, Retail Jeweller, Professional Jeweller and CityAM.
Abi joined The Future Laboratory in late 2019 and writes across LS:N Global, including the daily Need to Know section. She has a background in fashion and continues to track industry shifts relating to sustainability and digital innovation. As well as leading the Fashion sector, she also contributes regularly to the Youth and Media & Technology verticals.
Livvy joined The Future Laboratory in early 2018 and oversees LS:N Global’s Need to Know section. Working closely with Holly, she manages the content and constructs the visual elements for the daily news stories. She also supports the team, researching and visualising, for various other sectors across LS:N Global.
Rachele plays a pivotal role in nurturing the Strategy team and developing the quality of our strategic thinking. With nearly 15 years of experience, she combines her creative background and strong commercial acumen to define and realise future strategies for brands such as Shiseido, lululemon, Jameson and The Chalhoub Group.
Victoria specialises in future thinking and consumer research. She uses her creativity and strategic thinking to develop bespoke foresight projects for leading brands, such as L’Oréal, Spotify and Google, so that they can prepare their businesses for the future. She also regularly contributes to industry panel discussions and publications in the futures field.
Louise is one of the lead strategists at The Future Laboratory. With over 12 years’ experience in brand and innovation strategy, she works closely with clients such as Dell, Sony, Selfridges and Gulfstream to identify inspiring and revolutionary opportunities for change, and to develop practical strategic frameworks that provide the blueprints for putting the future first.
Adam leads the team that creates bespoke reports and thought-leadership content for brands including Adidas, Volvo, Nespresso and IHG. Working across sectors, from retail and travel to finance, media and sport, Adam creates inspiring content that enables brands to develop leading strategies and disruptive innovations.
Darian creates tailored reports and thought-leading content across diverse industries. Unlocking future-facing strategies and new brand directions, Darian has written bespoke foresight reports for Jägermeister, Samsung and UBS. Before joining The Future Laboratory, she forecast fashion and youth lifestyle trends for Stylus.
Rachael joined The Future Laboratory in 2014, and is responsible for leading research to identify and visually communicate global cultural trends across the lifestyle sectors. With a personal interest in conscious business, Rachael’s strength lies in translating our strategic foresight into creative visual outputs to help inspire clients to apply this thinking.
As part of the Strategy team, Tamara researches and analyses consumer trends to help clients understand their future landscape. Her background in MA Material Futures at Central Saint Martins makes her naturally question what our future looks like from a social and design thinking perspective. Since joining The Future Laboratory, she has worked for a variety of clients, including Wilko, QIC, Sony, Knight Dragon, URW and Turner.
Sophie’s work is focused on cultural trends research and developing insights to inspire strategies for the future. Her background in design management at the University of the Arts London and her numerous experiences within the start-up landscape have equipped her with an agile problem-solving mindset. She is our go-to expert for wellness, design and retail foresight thinking.
Gursharan is responsible for generating research that shapes our foresight pieces. Her support in identifying and building trends provides clients with a comprehensive understanding of their futures. Since joining The Future Laboratory, Gursharan has worked on projects for a variety of clients, including Colgate, eBay, Microsoft and Spotify.
Learn more about the strategic foresight retail services that we offer