The Future of Service - Report

The Future of Service Report

From New Intimacy Offers to Sharing Economy Tactics, get to know the trends that will shape the lifestyle industries.

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New thinking is urgently required as today’s on-demand culture continues to redefine everyday expectations. How can brands create meaning and grab people’s attention when our interactions are becoming faster and shallower?

The Future of Service report is your guide to navigating this changing landscape and is designed to equip your business with the knowledge of the key macrotrends that are shaping how tomorrow’s consumers will behave. Packed with pertinent market insights and best-in-class case studies, it is an authoritative analysis that will help you to keep one step ahead. Covering diverse topics across a range of sectors including retail, hospitality and luxury, the report will arm your team with the tools they need to build strategies that create a pivotal point of difference.

Top: Moby Mart by Wheelys, Shanghai
Right: Glitch by Adidas, UK


What's inside the report

Global market analysis, rising trends, case studies and consumer insights are combined to provide a road map for innovators to navigate the future of service.

: Drivers

The key drivers that are changing consumers’ expectations about in-store and digital services, from a need for speed to more experiential offerings.

: Trends

The key trends that are shaping the future of service, including Geo-aided Delivery, Smart Advice and Influencer Bots.

: The Future of Service Toolkit

The strategies that brands must adopt when reconsidering their service offering, including addressing the desire for convenience and humanising the digital experience.

Download report now

Do you want to know how to serve your customers before they have even arrived at the checkout?

Are you ready to act as a filter to help consumers who are already feeling overwhelmed?

Help to prepare your business for the changes ahead by downloading the Future of Service 2017 report now.

This report is free for all members, please contact directly to get a copy.

*This is a downloadable PDF report. Please consider the environment before printing.


Currency: GBP

Presentation & Workshops

Are you looking for a quick and compelling way to share this information with your team? Or perhaps you have an event that requires a thought-leading and inspiring keynote?

We provide sharp 20-, 40- and 60-minute presentations, delivered by our expert researchers and analysts, that feature all of the key insights from the report, to connect business leaders with the latest trends, innovations and shifts in consumer behaviour in a live, interactive environment. Our Future of Service will help you to understand why recent changes in consumer behaviour are forcing many to rethink lifestyle industries, and what strategies your business needs to apply in order to remain fit for the future.

‘The Future Laboratory’s presentation did exactly what we wanted it to – offer a glimpse of even further ahead in a compelling and engaging way to prepare for what brands need next’ – Maya Draisin, associate publisher and head of marketing, Wired


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