As communications with consumers become more circular and conversational, brands are treating every micro-interaction as a valuable opportunity to lean in, learn and improve their model.
Brands are realising that they must reconsider how they connect with their customers and fundamentally alter their perception of them.
This presentation will help your brand to create conversations with future consumers, forging ahead across the multiple interactions and touchpoints that are emerging as the next frontiers of retail. It features key trends, hard data, best-in-class case studies, consumer insight and an exclusive sector macrotrend, Feedback Frontiers. Book this presentation to be delivered in-house or virtually, and inspire your team to establish impactful new strategies as a consumer-facing brand.
Top: Thingtesting
Right: Aleksandra Szymanska for The Future Laboratory
Digital communication is challenging the retail sector to reconsider outdated ideas about marketing, branding and customer service. Here, we explore the rise of remote consumption and the need for businesses to communicate consistently.
: Insight
Brands are rethinking the customer experience to fit new online formats, recognising the long-term value of connecting with their customers by putting service before sales. In this section, we’ll reveal the emerging trends set to shape the future of retail.
: Foresight
As interactions increasingly bolster transactions, we examine how digital experiences, emotive technology and new definitions of loyalty will continue to transform the way brands and consumers connect.
: Q&A Session and Toolkits
To conclude, The Future Laboratory shares practical strategies to harness these trends, from overhauling the influencer industry with a force-for-good approach to championing human interaction as a future marker of aspiration.
: Sonos speaker in collaboration with Hay
Book Now
Book an expert from The Future Laboratory to deliver all of the key insights from our Retail Futures 2020 research as a virtual or in-house presentation. From trainees to C-Suite, we’ll connect your team with the latest retail trends, innovations and shifts in consumer behaviour at a venue of your choice.
The presentation can be tailored to suit a range of formats. Perhaps you are looking for ways to engage and motivate your team from the comfort of your own home? Our virtual presentations give you the tools to inspire your business wherever you are working in the world. We can host a range of online sessions from live talks to participant Q&As, panels and virtual workshops. Get in touch to find out more about our presentations.
