Retail Futures 2023 Report


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Discover our Retail Futures report and examine the retail landscape, where a growing number of technologies and disciplines are all converging in ways that make retail less about a transactional journey and more about a predictive, proactive and, if we get it right, positive conversation.

Our new Retail Futures report details nascent trends in physical retail, from brands using Open-door HQs as a retail platform and a new era of decentralised taste-making, to the high street’s sustainability experience hubs and the emergence of Meta-phygital Retail.

Alongside rising trends for retail, this report also features our latest sector macrotrend, EQ-Commerce, which explores how innovative retailers are using technology to create EQ-Commerce journeys where every touchpoint is
a learning opportunity, and AI caters for customers’ idiosyncratic needs and wants at scale.

Download the report below for £450.

Hero image credit: Retail Futures 2023, Jiaqi Wang for The Future Laboratory.


What’s inside the report?

Retail analysis across key markets, case studies and consumer insights combined to help you understand and grasp business success in the years ahead. The report also includes:

: Trends Rising 

Open-door HQs, Resale Redux and Mega- phygital Retail are among the many retail trends offering brands, retailers and marketers a chance to reconnect with customers as the cost of living crisis continues to dominate purchase agendas.

: Macrotrend: EQ-Commerce

Innovative retailers are using technology to create EQ-Commerce journeys where every touchpoint is
a learning opportunity, and AI caters for customers’ idiosyncratic needs and wants at scale.

: Drivers

Embedded AI, economic cutbacks, hyper- personalisation and the continued ease with which consumers are happy to shop in cross-channel categories are all shaping the EQ-Commerce trend and category.

: Strategic Implications

As consumers seek more personalised interactions,
we identify the strategic actions and implications you need to take to create more meaningful engagement with your customers on their journey to purchase.

Image credit: EQ-Commerce, AI artwork by Samuel Davies for The Future Laboratory.


Get the report

The report is based on research from our Retail sector on LS:N Global.

Members gain exclusive access to the trends, markets and innovations across all ten sectors, and are also entitled to a range of benefits and services, including free access to all of our trends intelligence, consumer foresight and futures innovation reports. 

Get in touch with a member of our team to discuss our membership packages and book a demo of LS:N Global today.


Retail Futures 2023 Report

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Retail Trend Presentations

Our new presentations are designed for you and your team to engage with both the EQ-Commerce macrotrend and Trends Rising presentations set to radicalise the retail landscape.

Perhaps you want to equip your team with the latest trends and practical insights, or maybe you are looking for an inspiring keynote to be presented to your entire company.

These presentations can be booked as virtual or in-house presentations, delivered by one of our expert presenters. Choose from Trends Rising or the EQ-Commerce macrotrend, sold separately or as a 360-degree collection for a discounted rate.

Each presentation includes the free downloadable PDF of the accompanying macrotrend report, usually available only for members.

Image credit: Zero10 and Crosby Studios, US.


Download the agenda:


Book a demo of LS:N Global


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