At LovedBy Consulting, we design innovative health products, having conducted years of research on design principles to guide companies in the wellbeing space. These principles are:
Small, realistic steps to build habits will be essential in guiding users towards specific wellbeing goals and outcomes. Duolingo executes this well, with nudges and gamification elements that push users towards manageable goals. We’ve applied similar principles to our Nudg platform, offering personalised nudges directly into the social media feeds of our Gen Z target audience.
People don’t want to feel restricted by binary labels, particularly when it comes to a topic as personal as their wellbeing. This has to translate into product design so that people feel properly heard by experts. FemTech products have made great strides on this front, using insights in a targeted and personalised way. In the future, wellbeing-first product design, psychometric questions during app onboarding, relatable language and machine learning will help to deliver this.
Technology has become so advanced that expectations are only getting higher. Users now assume that inputting data results, as if by magic, in action, but there are a raft of complex processes that go into making data relevant and actionable to the end user. Wellbeing tech is such sensitive territory that developers will need to be clear from the outset what can and can’t be done, if they are to win people’s trust.
It's imperative to recognise some of the obstacles that come with measuring wellbeing in this predictive way. For example, using these models to predict data risks generalisation, which in turn can create prejudices. Organisations need to be razor-sharp as it's such a vulnerable space. If data tells you that someone is suffering, you have an obligation to help them. As a brand, are you prepared for that?
Designing for wellbeing has moved from trend to big business. If companies exist in the consumer technology space, they must recognise that wellbeing is complex, but it also creates opportunities to understand and help people in new and exciting ways.
Christel Errill Wolthoorn is the managing director of LovedBy Consulting, a human-centred business, data and technology consultancy and software for healthcare, education and financial services.
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