COVID-19 has brought chaos - and vast new possibilities

category - covid-19
sector - retail
type - opinion
With existing systems crumbling, businesses will need to quickly recalibrate, using fear as a positive catalyst to create future-fit strategies.

Covid-19 is forcing the world to act, despite being severely constrained by unknowns and uncertainties. While the pandemic is hugely unsettling and worrying, it is also an opportunity for organisations, businesses and communities to test their resilience while exploring new and more agile systems fit for a transformative 21st century.

‘Humans are incredibly adaptable,’ says Ana Andjelic, a strategy executive and doctor of sociology. ‘Even when a dire situation becomes a new normal and we start to operate within that new reality, new ways of socialising, joking and working emerge.'

Amid Covid-19’s grip, The Future Laboratory has already witnessed many of the innovations we’ve talked about with our clients over the last five years quickly moving into the mainstream. Businesses are adopting working from home en masse, while house-bound humans are nimbly pivoting to social gatherings utilising digital platforms like Zoom, House Party and Instagram to create cloud-based club nights, live-streamed sound baths and digital book clubs.

Restaurants are exploring new operating models; in lieu of physical footfall they’re becoming dark kitchens, embracing to-go formats and 'no contact' food delivery. In Seattle, fine dining restaurant Canlis has already redesigned its entire fine dining business model to offer a breakfast bagel shed, a burger drive-thru, and a dinner delivery service.

Despite the challenges they face, brands are also stepping up to their civic responsibilities by helping governments and public institutions to navigate the crisis. Luxury goods group LVMH drew on its manufacturers to swiftly produce hand sanitiser, which it donated to French hospitals. In the UK, Best Western hotels has even offered to turn its properties into temporary hospitals if the NHS requires bed space.

Published by:

23 March 2020

Author: Victoria Buchanan

Image: Do Not Crowd by Mathery


Do Not Crowd by Mathery

While the daily sense of anxiety feels like it might never end, the foresight professional in me is already looking to the future horizon. We are realising the power of collective action, and perhaps in this chaos there is a window of opportunity that we can seize in order to rewrite old ways of thinking.

I have been re-energised and inspired by reading Antifragile, the latest book by philosopher and author of The Black Swan, Nassim Nicholas Taleb. In it, he examines how humankind – as well as industry – not only gains from chaos but requires it in order to survive and flourish. Amid discussions around uncertainty as being something desirable and powerful, Taleb argues that ‘some things benefit from shocks; they thrive and grow when exposed to volatility, randomness, disorder and stressors.’

Indeed, the Covid-19 disruption is already proving to have positive environmental benefits. NASA and the European Space Agency report that, since January, their satellites have recorded a major drop in global air pollution. In Venice, wildlife is returning to a tourist-free city as the quality of its canal water improves.

It is an exciting time to work in the discipline of foresight; to lean into this changing landscape, imagining new possible scenarios and building future-fit strategies to turn this uncertainty into action. Right now, businesses need to recalibrate and regard fear as a positive catalyst, not a threat to all that we currently know.

Our Covid-19 research examines the pandemic’s cross sector impact and outlines key opportunities for brands and businesses in the year ahead. Become a member of LS:N Global to read the full research report.

To find out how your business should navigate the Covid-19 outbreak, get in touch with The Future Laboratory team.

'We are realising the power of collective action. Perhaps in this chaos there is a window of opportunity that we can seize'

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