Dior : Experience, Expanded

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How will creativity, collaboration and coveted moments push luxury beyond traditional brand touchpoints? 

How will creativity, collaboration and coveted moments push luxury beyond traditional brand touchpoints? 

Luxury is expanding upwards and outwards. New luxury consumers are craving more than a transactional relationship with luxury brands, prompting the sector to form deeper connections with their customers and wider culture.  

Now, they’re supplementing traditional product offerings with a broader suite of bespoke services, immersive experiences and cultural collaborations – creating eco-systems that encompass luxury, lifestyle, hospitality and more. Research from Boston Consulting Group and Highsnobiety’s luxury consumer survey reveals that the number one reason individuals follow luxury brands is to ‘live in the universe they have created’.  

This expectation presents fresh opportunities for brands, now tasked with expanding their cultural reach by delving into unexplored sectors and creating more complete 360-degree brand universes. In this edition we uncover the ways in which brands can diversify their offerings to forge new meaning – and moments – that provide value, drive culture and create new experiences.   

20 May 2024

Author: The Future Laboratory

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Insight One: Total Lifestyles 

Luxury is evolving to create complete lifestyle offerings, inviting consumers to immerse themselves in fully curated luxury eco-systems that span art, design and entertainment.

Artistic Influence: Collaborating with artists and cultural institutions is emerging as a powerful tool to boost brand credibility among art- and history-savvy consumers. Consider the Lancôme and Louvre’s Beauty is a Living Art line. The skincare and make-up collection draws on the cosmetics brand’s artistic heritage and the Louvre’s cultural legacy in a way that enhances the relevance of each brand. Elsewhere, Maison Matisse, founded by Henri Matisse’s great-grandson, was invited to re-imagine Guerlain’s infamous Bee Bottle fragrance in 2023. These collections are enabling consumers to satisfy multiple senses and functions at once – increasing their enjoyment and lasting influence.  

Entertainment’s Luxury Cachet: The luxury sector’s stake in entertainment is growing. LVMH is showing its cinematic aspirations, and created an audio-visual division, 22 Montaigne, in 2024. The luxury powerhouse is set to launch its brands – including Dior, Louis Vuitton and Moët & Chandon – into the sector through exciting collaborations with film and tv creators, producers and distributors. It’s a move designed to secure new influence, as luxury brands look to become the key directives of what consumers watch, covet and aspire to.  

Already, the dramatisation of the luxury house’s stories is gaining traction. Apple TV series The New House depicts the rise of Christian Dior and his contemporaries in Paris.  

Haute Homes: Luxury brands are entering people’s homes through exclusive homeware and branded signatures, embedding tastes of exclusivity into consumers’ everyday lives. Ultra-luxury hospitality brand Aman – renowned for creating the world’s most stylish resorts and hotels – recently launched Aman Interiors to allow consumers to own a piece of luxury hospitality. The designer’s signature sculptural style is translated into home furnishings such as dining tables and armchairs. 

Continue the conversation: Ask your clients about the cultural verticals that interest them most. Is this different from previous luxury customers? Consider Dior’s relationship with these interests.  

Image: Guerlain and Maison Matisse’s Bee Bottle fragrance, France
Images: Inside the Dior 30 Avenue Montaigne flagship store, France

Insight Two: Exclusive Experiences 

Creating exclusive, memorable moments will prove key to new luxury strategies. To engage Very Important Clients (VICs), best-in-class brands won’t just provide products, but end-to-end experiences too 

Turning VICs into VIPs: Luxury brands are designing money-can’t-buy moments by treating VICs to lavish private events and spaces. Dior’s renovation of its 30 Avenue Montaigne flagship store in Paris is pushing the storefront beyond commercial purposes. In addition to retail zones dedicated to ready-to-wear and accessories, the store houses a gallery, restaurant, pastry café, three gardens, haute couture ateliers, a jeweller and an events space that can be used for private dinners and events. 

 New Members’ Clubs: Swiss watchmaker Audemars Piguet has introduced its exclusive AP House in New York. This invitation-only venue, resembling a library, museum and social club, provides watch enthusiasts with a relaxed environment to delve deeper into the brand. It boasts a rotating exhibit of rare timepieces, a lounge featuring a fireplace, and a 2,800-square-feet terrace adorned with lush greenery, inviting guests not just to purchase, but to stay and enjoy the space too.  

Invitation-only Stores: Gucci has launched appointment-only salons tailored for a select group of VICs. They cater for a small, exclusive group of top clients, providing bespoke access to limited editions of apparel, footwear, accessories and jewellery. Showing the scale of this opportunity, Brunello Cucinelli has established seven private, invitation-only shopping locations across the globe under the name Casa Cucinelli. These locations place a premium on cultivating intimate relationships with their patrons while also hosting events and exclusive dinners.

Continue the conversation: Discuss the type of experiences your clients would value. How could these experiences combine community, exclusivity and premium service to reward client loyalty? 

Image: Leah Williamson in Aimé Leon Dore’s The World’s Borough campaign

Insight Three: Sport and Automotive Frontiers

The industry’s break-out into the sport and automotive realms represents a thrilling new frontier. Here, collaboration and creativity are creating new inroads for consumers to experience the excellence and innovation that luxury brands embody. 

 

The Future of Ath-luxury: Luxury brands are moving beyond athleisure capsule collections to enter the sporting industry at scale. In 2024, LVMH will sponsor the Paris 2024 Olympic and Paralympic Games to cement its presence in sports and entertainment. So far, the group has confirmed that jewellery house Chaumet will oversee medal design, Moët Hennessy will be a partner for wines and spirits, and Berluti has created more than 1,500 outfits for the French delegation to wear at the various event ceremonies. 

 

Cross-sector Collaboration: Luxury brands are demonstrating how the qualities of excellence and craftsmanship – equally shared by sport and luxury – can extend both industries’ reach. McClaren is showing this by entering the footwear sector, bringing its performance expertise to the world of sneakers. The APL McLaren HySpeed is inspired by McLaren’s supercars and hypercars, and comes equipped with APL’s signature Load ‘N’ Launch technology, which is designed to maximise vertical lift. 

 

Sport’s Fresh Influence: For new luxury audiences, sports – and its stars – are emerging as a key force in a brand’s cultural know-how and influence. The rise in women’s sports is key to this change. In the US, 63% of Gen Z fans and almost three-quarters (74%) of Millennial fans say they are more likely to buy from brands that promote women’s sports, according to Rain the Growth Agency. Notably, the report shows how these fans tend to be affluent and educated, presenting opportunities for luxury brands to make connections. In April 2024, Aimé Leon Dore enlisted women’s football player Leah Williamson for its spring campaign alongside a host of sports stars, demonstrating the shifting face of luxury – and exciting ways to appeal to new audiences. 

 

Continue the conversation: Will your clients be attending or watching this year’s Olympics? Discuss how LVMH’s sponsorship of the competition is affecting the perception of both brands. 

Thank you for reading.

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