The Future of Service In-house Presentations | The Future Laboratory
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The Future of Service

Insights to fuel future-proof service strategies that cultivate lasting brand loyalty

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Today’s always-on customers demand seamless service, but the gap between their expectations and retailers’ responses is widening. As interactions become faster and shallower, brand loyalty is increasingly hard-won.

Our Future of Service in-house presentation will equip your team with the strategic tools to build enhanced, future-proof service offers that turn customers into life-long brand partners. The presentation inspires innovation through thought-provoking insights, stimulating visuals and best-in-class case studies. Your team will also gain direct access to our researchers and strategists, who will help apply and tailor the insights to your specific business needs.

Top: Moby Mart by Wheelys, Shanghai
Right: Glitch by Adidas, UK


In this presentation we examine:

: Drivers

Convenience Culture and the acceleration of what is technologically possible, Optimised Experiences fuelled by personal and contextual data, and the Experiential Desires of consumers.

: Consequences

These include new products that learn and predict human behaviour, Geo-aided Delivery as stores become powered by apps, and In-situ Showrooms that bring service and experience together.

 : Futures

Brands stepping in with Smart Advice, chatbots that enable engagement with consumers in a more personal space, and a shift towards Transformative Services that help people live their best lives.

: Toolkit

Practical advice on how to harness rising trends, consumer shifts and emerging technologies to build successful strategies for perfectly pitched service in the coming months and years.

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This incisive presentation builds on The Future Laboratory’s research into innovations in service to highlight the key rising trends and drivers that will reshape its future. We provide you with the facts, statistics and expert foresight that will enable you to future-proof your service offer, and equip you with the strategic knowledge needed to meet and exceed the evolving demands of the new consumer.

The accompanying PDF report provides further insights and enables you to share all content across your organisation.

The presentation can be tailored to suit a range of contexts, from leadership programmes to concept development workshops, or as an inspirational keynote for your company conference.

For more information, or to book this presentation for your own business or event, please complete your details on the Book Now contact form below.


Chris Sanderson, Co-Founder, The Future Laboratory

Christopher Sanderson is co-founder of The Future Laboratory, where he is responsible for delivering the company’s extensive global roster of conferences, media events and LS:N Global Trend Briefings, which he co-presents with the team in London, New York, Sydney, Melbourne, Stockholm and Helsinki. Clients who have booked one of his inspirational keynotes include Gucci Group, the European Travel Commission, Retail Week, Selfridges, M&S, Chanel, Harrods, Aldo and H&M.

Tom Savigar, Senior Partner, The Future Laboratory

Tom has guided many of The Future Laboratory’s clients through some of the most challenging market shifts and global recessions of the past 10 years. With a much-expanded team, and offices in the US and Australia, he continues to do this, working with clients as diverse as Absolut, Cadillac, The Body Shop, Lamborghini, HSBC, Courvoisier, UBS, BMW, British Gas and Marks & Spencer.

Alekandra Szymanska, Art Director, The Future Laboratory

Aleksandra leads the creative team at the Future Laboratory, which translates insights into immersive experiences on and offline and brings to life speculative visions of the future. With a background in critical design, she is an expert in developing far future scenarios that consider long-term implications of today’s trends. Since joining The Future Laboratory in 2014, she has worked with brands including UBS, Diageo, Google, LVMH and Design Hotels.

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