Retail Futures Forum In-house Presentations 2017
00 : 00 : 00

Retail Futures:
Future of Service

A holistic approach to one-channel, frictionless commerce.

Book now


As the retail landscape moves into the post-digital era, we draw on expert global research to present the key trends and tools that will help you deliver frictionless commerce, where every channel is treated as one.

We assess the challenges of the uncertain times ahead, and explore exciting possibilities for growth. From the Brexit effect to the latest technology that connects with the new consumer mood, our strategists arm your team with invaluable insights to future-proof your brand.

Top: Manthe Ribane by Harley Weir for The Fifth Sense campaign, global
Right: Bolon By You collection by Bolon, Milan


In this presentation we examine:

: Drivers

From voice-activated AI to the rise of the Muslim middle class and the customer craving for convenience, we present the market shifts, consumer attitudes and technologies transforming retail.

: Consequences

A new equilibrium in the consumer-retailer relationship, the rise of see-now, buy-now culture, and crucial trends including Streamlined Shopping and Extreme Brandsparency.

 : Futures

The dominance of customer experience as a brand differentiator, shopping online with the help of sales staff in-store and artificial intelligence that can predict what the buyer wants.

: Toolkit

Practical advice on how to connect with the new consumer, and harness the trends, technologies and opportunities in retail in the coming months and years.

RŪH Collective, London 
Siam Discovery by Nendo, Bangkok. Photography by Takumi Ota



Book now

 ‘The Future Laboratory’s presentation did exactly what we wanted it to – offer a glimpse of even further ahead in a compelling and engaging way to prepare for what brands need next’ 

Maya Draisin, associate publisher and head of marketing, Wired

Are you looking for a quick and compelling way to share this information with your team? Or perhaps you have an event that requires a thought-leading and inspiring keynote?

We provide sharp 20-, 40- and 60-minute presentations, which are delivered by our expert researchers and analysts, and feature all of the key insights from the report, to connect business leaders with the latest trends, innovations and shifts in consumer behaviour in a live, interactive environment. 

Please fill the form below and a member of our team will be in touch.


Chris Sanderson, Co-Founder, The Future Laboratory

Christopher Sanderson is co-founder of The Future Laboratory, where he is responsible for delivering the company’s extensive global roster of conferences, media events and LS:N Global Trend Briefings, which he co-presents with the team in London, New York, Sydney, Melbourne, Stockholm and Helsinki. Clients who have booked one of his inspirational keynotes include Gucci Group, the European Travel Commission, Retail Week, Selfridges, M&S, Chanel, Harrods, Aldo and H&M.

Tom Savigar, Senior Partner, The Future Laboratory

Tom has guided many of The Future Laboratory’s clients through some of the most challenging market shifts and global recessions of the past 10 years. With a much-expanded team, and offices in the US and Australia, he continues to do this, working with clients as diverse as Absolut, Cadillac, The Body Shop, Lamborghini, HSBC, Courvoisier, UBS, BMW, British Gas and Marks & Spencer.

Alekandra Szymanska, Art Director, The Future Laboratory

Aleksandra leads the creative team at the Future Laboratory, which translates insights into immersive experiences on and offline and brings to life speculative visions of the future. With a background in critical design, she is an expert in developing far future scenarios that consider long-term implications of today’s trends. Since joining The Future Laboratory in 2014, she has worked with brands including UBS, Diageo, Google, LVMH and Design Hotels.

Subscribe for updates

Thank you for subscribing to updates!

The Dislocated World

We live in a dislocated world, characterised by distrust, disconnection, disenfranchisement, disgust and disorder.


Get in touch to learn more about The Future Laboratory’s products and services